Return and Refund Policy
At Gooding Health and Beauty, Your Satisfaction is Our Commitment! We understand that sometimes a product may not meet your expectations, and we want to make sure your shopping experience with us is worry-free. Please read our Return and Refund Policy carefully to understand your rights and options.
1. Returns
If you are not completely satisfied with your purchase, you may return it within [5] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Some products, such as personalized items or perishable goods, may not be eligible for return.
2. How to Request a Return
To request a return, please contact our customer service team at goodinghb@gmail.com
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, we will process a refund to your original payment method. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.
4. Exchanges
If you received a defective or damaged item, we will happily exchange it for the same product. To request an exchange, please contact our customer service team within [5] days of receiving your order at [Customer Service Email]. We will provide instructions on returning the defective or damaged item and send a replacement as soon as possible.
5. Missing or Lost Packages
If your package is marked as delivered but you haven't received it, please check with neighbors, building management, or your local post office. If the issue persists, contact our customer service team, and we will assist in resolving the matter.
6. Cancellation Policy
You may cancel an order within [3] hours of placing it. Once an order has been processed for shipping, it cannot be canceled. To request a cancellation, please, contact our customer service team for assistance.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at goodinghb@gmail.com. We are here to assist you and ensure your Gooding Health and Beauty experience is exceptional. Thank you for choosing Gooding Health and Beauty. Your satisfaction is our priority!